- We ship from Australia, Brisbane, and from China. If items not in Australian stock, we ship from our factory in China.
- We process orders within 2-5 business days (excluding weekends and holidays). Pre-ordered items are processed within 2-5 business days of arrival in stock.
- Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
- If you need any assistance with your order, please contact us immediately at email@example.com . We will not be able to make changes to your order after it has shipped.
- Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect adress, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
NOTE: We are not responsible for shipping carrier delays.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy.
If you have any further questions, please don't hesitate to contact us.